Returns & refunds
The short version. The binding text is Section 7 of our Terms of Service; this page says the same thing in plain words.
Before your order ships
Cancel it yourself from your order page, any time before the seller hands it to the carrier. You get a full refund to your card — item, shipping and any sales tax — and the shipping label is voided.
After delivery: a three-day window
Your payment stays with Niyyah Market until the carrier reports delivery, and for three days after that. In that window, confirm the order if all is well, or open a dispute from the order page if the item did not arrive, is not as described, is damaged, is the wrong item, or is counterfeit. The seller is asked for their side; Niyyah Market reviews both and decides. An upheld dispute is refunded in full to your card. Whether the item has to go back is decided case by case; if it does, the decision tells you how.
If you do nothing for three days after delivery, the order is treated as complete and the seller is paid.
After the window
Once the seller has been paid, the sale is final for anything that could have been raised in the window. Changed your mind? Returns for any other reason are at the seller’s discretion — write to support@niyyahmarket.com with the order number and we will put the question to the seller for you.
What a seller never has to worry about
No chargeback surprises: a buyer’s money is held and released by Niyyah Market, not clawed back weeks later. Disputes are read by a person, and a seller who shipped on time with tracking and described the item honestly has nothing to fear from them.